By H. Nguyen
An unparalleled glimpse into the multidimensional studying procedures that happen while beginner pros strengthen the mandatory communique talents for potent activity accomplishment. This research of genuine sufferer consultations by means of pharmacy interns is an important contribution to analyze on healthiness conversation education.
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Extra info for Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy
5) 55 Ph touches bottle with finger 56 it’s not a huge dose of aspirin there. = probably 57 Ph looks up above Pt 58 it’s not gonna cause any problems as long as 59 you have some food in your stomach, 60 Pt: okay. 61 Pt nods 62 Ph: so you definitely wanna make sure you have food 63 [if you’re taking both of those at the 64 Pt: [okay, 65 Pt nods 66 Ph: same ((creaky)) ti:me. 44 67 68 Developing Interactional Competence Pt: okay. Pt nods Before Excerpt 14a begins, the patient has just receipted a piece of advice from the pharmacist.
This suggests that the advice content alone does not determine the format of the advice sequence, contrary to a previous finding in other settings that bare advice sequences involve self-evident content (Houtkoop-Steenstra, 1990; Waring, 2007). Bare advice sequences, however, are not very common in the data. What were often observed are elaborated sequences, as the following cases show. 4 Problem noticing–advice Excerpt 8. Problem noticing, JimClk2-1 41 → Ph: °uhm°. hhhh since there’s already some 42 Tylenol in there, =↓each one of these has the 43 Ph looks up, away from Pt 44 direct amount of Tylenol as a regular 45 strength of Tylenol:, 46 Ph: [so if47 Pt: [°two hundred°?
Overall, I found that when the pharmacists and patients talk in more than one turn about payment (n ϭ 9 out of 51), there usually are some unusual procedures related to payment (see Excerpt 10, Chapter 4, for example). 5 Readying the focal object Right after and sometimes during payment-related actions, the pharmacist initiates a key action: making the medicine accessible on the counter. 26 Developing Interactional Competence The pharmacist either brings out the medicine bottles and receipts or takes them out of the bag, thus having them ready in the visual fields of both participants (Excerpts 4a–b).
Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy by H. Nguyen